FAQ

Frequently Asked Questions

1. Do all products come with a warranty?

Our products come with a warranty when applicable, and the duration and conditions are clearly stated on each product detail page. Please check the warranty information for your desired product before making a purchase.

2. How long does it take for orders to be delivered?

Delivery times depend on the final destination and typically range from 6 to 15 business days. The exact delivery time depends on the destination country and the shipping method used. Tracking information will be provided after shipping.

3. Is there a return or exchange policy?

Yes, if you are not satisfied with your purchase or the product does not meet your expectations, you can request a return or exchange within 30 days of receiving the product. For specific conditions, please refer to our Return and Exchange Policy.

4. Do your products comply with international standards?

Yes, we ensure that all products in our store comply with European and American standards, and the safety and quality of our products meet the needs of international markets.

5. How can I track my order status?

After your order is shipped, you will receive a tracking number via email. You can use this number to track your order status online.

6. Do you ship to different countries?

Yes, we ship to many countries around the world. Shipping costs and times may vary depending on the destination, which will be displayed during checkout.

7. Are online payments accepted, and what payment methods do you accept?

Yes, we accept secure online payments. Payment methods include major credit cards (Visa, MasterCard), PayPal, and other valid payment options that you will see during checkout.

8. How can I contact customer support?

Our support team is ready to assist you via email and WhatsApp. Contact information is available in the Contact Us section of the website.